HOW TO ORDER?
- Select the items you like and add them to your basket (by clicking on the relevant icon next to the item).
- To view your order, click on the ‘BASKET’ icon in the top right-hand corner. By clicking the ‘VIEW BASKET’ button, you can add items, change their quantities or remove them. Then click the ‘PROCEED TO CHECKOUT’ button and fill in all the required fields.
- By registering, you can shop more quickly and conveniently without having to enter the same details (name, telephone number, delivery address, etc.) every time. In addition, you can use bookmarks, view your order history, and, once your total purchases reach 150 EUR, receive VIP Customer status and a 10% discount on all subsequent purchases.
- If you do not wish to register, select ‘PLACE ORDER WITHOUT REGISTRATION’.
Results from using cosmetic products may vary from person to person. Our company does not make misleading claims to consumers regarding the effectiveness or other properties of cosmetic products.
DELIVERY
1. Omniva Pakomat: Latvia – 3.00 EUR; Estonia, Lithuania – 4.50 EUR. Free delivery – for orders of 50.00 EUR or more.
2. Courier – 12.00 EUR. Free delivery – for orders of 80.00 EUR or more.
3. Collect from GUAM stores – 0.00 EUR
- Within one working day of receiving payment into our account, we will dispatch your order via courier and inform you of the date on which you can collect your order.
- Delivery takes 1–4 working days. Deliveries are made on weekdays – Monday to Friday, excluding public holidays in Latvia.
- You can also collect your order from one of our shops.
- Delivery of goods to the address you specify is carried out by a courier service only within the territories of Lithuania, Latvia and Estonia.
- We do not provide delivery to other countries. Our online shop’s ordering system is configured so that for orders from other countries, the customer can only select the delivery method ‘Collect from a GUAM shop’. This means that the customer themselves or their authorised representative must collect their order from one of our stores. We can also deliver your order to the address of your authorised representative within Lithuania, Latvia and Estonia.
PAYMENT METHODS
- Bank card;
- Bank transfer;
- PayPal.
Customers may pay for goods in cash or by bank card if they choose to collect their order from a GUAM store.
RETURNS
- In accordance with Cabinet of Ministers Regulation No. 255 of the Republic of Latvia “Regulations on Distance Contracts”, the buyer has the right to cancel the purchase within 14 calendar days of receiving the order. You must inform the seller of your decision to return the goods by email: info@vipkosmetika.com
- We will send you a return form and discuss the return options.
- You must have documents confirming the order and payment for the purchase.
- The original packaging must be intact; the goods must not have been opened or used.
- Within 7 days of giving written notice of withdrawal, the buyer must return the goods to the supplier at the following address: SIA “E.L.A.N.”, Braslas iela 29, Rīga, LV-1084, Latvia.
- The costs associated with returning the goods shall be borne by the buyer.
- Upon receipt and verification of the return, we will refund the money within 30 days. When refunding the money, we will use the same payment method used by the buyer.
Further information on this procedure is available in the distance contract. You can find out more about what a distance contract is here.
PRIVACY POLICY
Protecting our customers’ personal data is a key priority for our company.
We never pass on your contact or personal details to third parties, unless required to do so by law.
Personal data is information that allows you to be identified: for example, your name, email address or home address. SIA “E.L.A.N.” does not use your personal information, except in cases where you provide it yourself for the purpose of ordering goods or receiving information about new products in our newsletters. The processing of registration data will be carried out in accordance with the requirements of the Personal Data Protection Act.
We will use your personal data solely for the technical administration of the website, to provide you with access to specific information, or to contact you.
You control all the information about yourself that you provide to SIA “E.L.A.N.”. However, if you choose not to disclose your personal data, you may not be able to access certain features of the website.
Users who do not wish to receive news updates may opt out of this type of communication by emailing: іnfo@vipkosmetika.com.
If your personal details have changed (postcode, email address, postal address, telephone number or mobile number), please update your personal details on our website.
When you choose to pay by credit card, you will be automatically redirected to the bank’s payment page, where the entire payment process takes place.
Regardless of the payment method, all payment pages on the VIPkosmetika.com website are protected by an SSL certificate. You need not worry about the disclosure of your personal information (name, address, telephone number, email address, credit card number) — data is transmitted in encrypted form and is not stored on the server.
RIGHT OF ACCESS TO PERSONAL DATA (GDPR)
You can request a report containing all your personal data that we hold by using the link below.
RIGHT TO BE FORGOTTEN (GDPR)
You can request the deletion or anonymisation of your personal data that we hold by clicking the link below.
IMPORTANT! Please note that this process is equivalent to deleting your account; once completed, you will no longer be able to access your account.
COOKIES
Cookies are used to ensure a convenient and full experience on the vipkosmetika.com website. By continuing to use the vipkosmetika.com website, you consent to the use of cookies.
These files allow us to recognise your computer the next time you visit the website. The information used relates solely to your computer and may include your IP address, the date and time you visit the website, and the sections of the website you visit. We collect this information to monitor and analyse our website. This information is used solely for statistical purposes. You can enable or disable the use of cookies on this website. Most web browsers automatically allow the use of cookies, but you can change your browser settings to disable cookies on this website. If you disable cookies on this site, you will not be able to make full use of the site’s features.
Any changes to our data protection policy will be posted in the data protection notice, on the website and in other relevant places.