Terms of Use

VIPKOSMETIKA Terms of Use
Version dated 8 October 2026

1 General Provisions
1.1. The online store VIPkosmetika.com is owned by SIA «E.L.A.N.», registration number 40002024889. Registered address and address for postal correspondence: Braslas iela 29A-1, Rīga, LV-1084, Latvija. Email: info@vipkosmetika.com. Telephone: +371 67821041. Mobile: +371 20008390.
1.2. These terms govern the placement, payment and delivery of orders and the return of goods. By placing an order, the buyer confirms that they have read these terms. The version in force when the order was placed applies to the purchase; subsequent amendments do not change a contract already concluded.
1.3. A consumer is an individual who purchases goods for personal purposes unrelated to their business or professional activity. The provisions concerning the right of withdrawal and consumer protection apply to such buyers. Minors may make purchases within the limits of their legal capacity, with the consent of their legal representative where required.

2 Orders and Payment
2.1. The buyer selects the goods, provides accurate contact and delivery details, and chooses a delivery and payment method. Before confirming the order, the buyer can check its contents and total cost and correct any errors. Final confirmation of the order entails an obligation to pay for it.
2.2. After placing an order, the buyer receives confirmation by email. The seller provides the order details, purchase terms and information about returns in a form that the buyer can retain.
2.3. Prices are stated in euros and include applicable VAT. The total amount, including delivery, is displayed before the order is confirmed. Payment can be made by bank transfer, payment card, PayPal or an available bank payment service. Available options and instructions are displayed during checkout.
2.4. If an ordered item is unavailable, we inform the buyer. A replacement may be supplied only with the buyer’s consent. If a paid order is cancelled, amounts received for the cancelled items are refunded without undue delay.

3 Delivery
3.1. Delivery within Latvia, Lithuania and Estonia is provided by Venipak, DPD, Smartposti and Omniva. Available delivery methods, costs and timeframes are displayed during checkout. Delivery terms for other countries are provided separately before the order is confirmed.
3.2. Free delivery within Latvia, Lithuania and Estonia is available to a parcel locker when the value of the goods after discounts is at least EUR 50.00, and by courier when it is at least EUR 80.00. The availability of a particular delivery provider and method depends on the selected address.
3.3. Orders are usually dispatched within 1–2 working days after payment is received. During sales and promotional campaigns, dispatch may take slightly longer, but no more than 5 working days. In the event of a longer delay, the buyer retains their statutory rights.
3.4. On receiving an order, we recommend inspecting the packaging and informing us of any damage, attaching photographs where possible. Failure to record damage upon receipt does not deprive the consumer of the right to make a complaint. The risk of loss or damage passes to the consumer upon receipt of the goods, except in cases provided for by law where the consumer has independently selected the carrier.
3.5. If a parcel is not collected or the address provided is incorrect, we contact the buyer to agree on the next steps. Redelivery and its cost are agreed separately. Failure to collect a parcel does not, in itself, constitute notice of withdrawal from the purchase.

4 Returns
4.1. The consumer may withdraw from the purchase without giving a reason within 14 calendar days after receiving the goods. If goods from a single order are delivered separately, the period starts upon receipt of the last item. Sending the notice before this period expires is sufficient.
4.2. A return request can be submitted through the buyer’s account at vipkosmetika.com, sent to info@vipkosmetika.com or posted to the address in clause 1.1. The form at the end of this document may be used, or the buyer may submit a notice in their own words. Please state your name, order number and the goods being returned. A request submitted in exercise of the right of withdrawal constitutes notice of withdrawal from the distance contract.
4.3. The option to submit a request through the buyer’s account remains available after the goods have been received. The availability of this function after the 14-day period does not, in itself, extend the period for returning goods that are free from defects. Claims concerning defects are handled separately under section 5.
4.4. When a request is submitted through the website, we send an email acknowledging receipt and including the contents of the request and the date and time of submission.
4.5. The goods must be sent back no later than 14 days after notice of withdrawal is sent. Recipient: SIA «E.L.A.N.», address: Braslas iela 29A-1, Rīga, LV-1084, Latvija. Please contact us to agree on a convenient method of return; such agreement is not a prerequisite for exercising the right of withdrawal. The buyer bears the direct cost of returning goods that are free from defects.
4.6. Please pack the goods securely, retaining the original packaging and all components where possible. The buyer is responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. The absence of the outer box does not, in itself, justify refusing the return altogether.
4.7. The right of withdrawal does not apply to goods that cannot be returned for health protection or hygiene reasons once their protective seal or packaging has been opened, or in other cases provided for by law. Any applicable exception is disclosed before purchase. It does not limit rights concerning defective goods.
4.8. Refunds are made without undue delay, no later than 14 days after receipt of the notice of withdrawal. We may withhold the refund until we have received the goods or evidence that they have been sent back, whichever occurs first, unless we have offered to collect the goods ourselves.
4.9. If the buyer withdraws from the entire order, the cost of the least expensive standard delivery method originally offered by the seller is also refunded. Any additional cost for a more expensive delivery method is not refunded. The refund is made using the same payment method used for the original payment, unless the buyer has expressly agreed to another method. The seller does not charge a fee for the refund.

5 Product Quality and Complaints
5.1. The product description and main characteristics are provided on the website and packaging. Follow the recommendations for use, storage conditions and expiry dates. A slight difference in the colour displayed on screen does not release the seller from the obligation to supply goods matching the description and order.
5.2. The consumer may make a claim concerning goods that do not conform to the contract within two years of receipt, notifying the seller of the defect within two months of discovering it. This does not mean that cosmetics have a two-year shelf life. In accordance with the procedures provided for by law, the buyer may request that the defect be remedied or the goods replaced and, in the circumstances specified by law, a price reduction or refund.
5.3. Send your complaint to info@vipkosmetika.com, describing the problem and providing purchase details. Photographs of the product and batch number will help us review the complaint. The seller bears the costs of resolving a justified complaint to the extent required by law. We respond to written complaints within 15 working days; any justified extension is notified in accordance with the procedure prescribed by law.
5.4. If the dispute remains unresolved, the consumer may contact the Latvian Consumer Rights Protection Centre (PTAC, www.ptac.gov.lv) and, where the statutory conditions are met, the Latvian Consumer Dispute Resolution Commission or a competent court. Latvian law applies, without prejudice to mandatory consumer protection under applicable legislation. These terms do not limit the buyer’s statutory rights.

Privacy Policy
We process personal data to operate the online store, fulfil orders and communicate with buyers. The data controller is SIA «E.L.A.N.». Contact details are provided in clause 1.1 of the terms; for enquiries concerning personal data, please email info@vipkosmetika.com.

What Data We Use
When you make a purchase or register, we receive your first name, surname, telephone number, email address, address or delivery point, and information about the goods and payment. When you contact us, we receive the contents of the correspondence and any materials provided. The IP address and other technical information may be processed to operate and protect the website.
We use these data to fulfil orders, manage accounts and handle enquiries. Accounting information is processed to comply with legal obligations; information necessary for security and the defence of legal claims is processed on the basis of legitimate interests. Mandatory fields are required to fulfil the order. Subscribing to advertising is voluntary and is not a condition of purchase.

Marketing Messages and Data Sharing
Marketing emails and SMS messages are sent with consent or on another basis permitted by legislation governing commercial communications. Consent to advertising is obtained separately from the purchase. You can unsubscribe from emails using the link in the message, opt out of SMS messages using the method indicated in the message, or opt out of all marketing messages by emailing info@vipkosmetika.com. Order notifications continue to be sent regardless of your marketing subscription.
Where there is a lawful basis, data may be shared to the extent necessary with banks and payment service providers, carriers, hosting and technical maintenance providers, email and SMS service providers, accounting service providers and authorised public bodies. We do not sell personal data. If a provider processes data outside the EEA, transfers are permitted only with the safeguards required by the GDPR. You may request information about specific recipients from us.

Data Retention and Protection
Order and payment information is retained for the mandatory periods required for accounting and tax records. Account information is retained while the account is in use; after the account is deleted, only data required by law or necessary for the defence of legal claims within the applicable limitation period are retained. Correspondence is retained until the enquiry is resolved and, where necessary, for the period required to defend related claims. Subscription data are used until you opt out or the mailing service is discontinued; minimal information about an opt-out may be retained to prevent further unwanted messages.
We restrict access to data and implement technical and organisational safeguards appropriate to the nature of the processing and the risks involved.

Your Rights
In the cases provided for by the GDPR, you may request access, rectification, erasure, restriction of processing or data portability, object to processing based on legitimate interests, and opt out of direct marketing at any time. Consent may be withdrawn at any time; this does not affect the lawfulness of processing carried out before withdrawal. Erasure does not apply to information that must be retained by law or for the defence of legal claims.
Requests should be sent to info@vipkosmetika.com. We usually respond within one month; if an extension is permitted by law, we notify you of the extension and its reasons. You may lodge a complaint with the Latvian Data State Inspectorate (Datu valsts inspekcija, www.dvi.gov.lv) or another competent supervisory authority.

Cookies
Necessary cookies enable the shopping cart, login and other requested store functions to work. Optional analytics and advertising cookies are used only after consent has been obtained where required by law. Information about these cookies and controls for managing your choices must be available in the website’s cookie settings. You may reject optional cookies or withdraw consent while retaining access to the store’s essential functions.